FAQs
How can I contact Zelmax?
You can email us at info@zelmaxstore.com. Our customer support team will be happy to assist you with anything you need.
Do you ship worldwide?
Yes.
Where do you ship from?
We ship orders from Hong Kong.
Can I change or cancel my order?
We process orders as quickly as possible, so any requests to change or cancel an order must be submitted within 12 hours of placing your order.
After this period, we may no longer be able to accept your request.
Once you receive your order, you may return it for a full refund.
What payment methods do you accept?
We accept all major credit and debit cards (VISA, Mastercard, American Express) as well as PayPal and BLIK.
When will my order be processed?
All orders are prepared and shipped from our warehouse.
During holidays and promotional periods, processing times may be slightly longer.
We process orders from Monday to Friday.
Order processing takes 1–3 business days from the date your order is placed. Your order will be shipped after processing is complete.
We do not ship orders on weekends.
How long will it take to receive my order?
Due to high demand, delivery may take approximately 1–2 weeks.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will I have to pay customs duties and taxes?
Prices displayed on our website are shown in Polish złoty (PLN) and do not include taxes, which means you may be required to pay customs duties and import taxes when your order arrives.
These charges are determined by the local customs authorities in the destination country.
Any customs duties, taxes, or other import charges are the responsibility of the customer and are not covered by us.
We are not responsible for delays caused by customs clearance.
For more information, please contact your local customs authority.
How can I return a product?
Please contact us at:
What should I do if I receive the wrong, damaged, or defective product?
If you receive an incorrect, incomplete, damaged, or defective product, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the product you received
- Any relevant information regarding your order
We will do our best to resolve the issue as quickly as possible.
When will I receive my refund?
Your refund will be issued to the original payment method used for your purchase.
If you paid by credit or debit card, the refund will be submitted to your card-issuing bank within 7–10 business days after we receive the returned product or approve your order cancellation.
If you have questions about when the refund will appear in your account, please contact your card-issuing bank.
If your refund has not yet appeared, please contact your bank or card provider first, as it may take some time for the funds to be processed and posted to your account.